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ABN 10 200 300 400
Privacy Policy
Your privacy matters to us.
At Lucentia, we are committed to protecting your privacy. We comply with the Australian Privacy Act 1988 and relevant healthcare regulations to ensure your personal and medical information remains secure. This policy explains how we collect, use, and safeguard your data.
What we collect.
We collect and store personal and health-related information necessary for providing high-quality allergy care, including:
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Personal details (name, date of birth, contact information)
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Medical history and allergy-related health records
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Appointment and treatment details
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Payment and Medicare information
How we use your information.
Your data is used strictly for purposes related to your care and our services, including:
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Scheduling and managing appointments
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Conducting allergy testing and treatments
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Processing Medicare claims and payments
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Sending appointment reminders and health updates
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Complying with legal and regulatory obligations
Data protection and security.
We implement strict security measures to protect your information:
Data encryption and secure storage
Restricted access for authorized personnel only
Compliance with Australian digital health security standards
Sharing your information.
Lucentia will not share your personal data with third parties except:
With your consent for specialist referrals
When required by law or public health requirements
For Medicare and private health insurance claims processing
Your rights and choices.
You have the right to:
Access and correct your personal data
Withdraw consent for data use (where applicable)
Request deletion of unnecessary personal data
How we make it more accessible
We streamline where we can and maximise government frameworks to provide you the highest possible Medicare rebates reducing the out-of-pocket expenses to as little physically possible. We also are aligned with treatment options that work on the same basis wherever possible.
No long waiting lists - book in directly leverage Medicare GP system.
No referrals needed
